We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@gamingandmore.store Please note that returns will be provided with a return shipping label.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@gamingandmore.store
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
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Downloadable or digital products, if applicable
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Gift cards
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Products that have been used, damaged, modified, or returned without their original packaging when original packaging is required
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Items identified as non-returnable in the product listing
If you are unsure whether your item is eligible for return, please contact us at support@gamingandmore.store before sending it back.
Exchanges
We do not offer direct product exchanges. If you need a different product, size, or configuration, please contact us at support@gamingandmore.store to request a return.
Once the return is approved and processed, you may place a new order for the item you want.
European Union 14-Day Cooling-Off Period
International shipping is not currently available through Gaming & More. Therefore, this section does not currently apply to orders placed through our store.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@gamingandmore.store.
Return Shipping
To start a return, please contact us at support@gamingandmore.store. If your return is approved, we will provide instructions for the return process and a return shipping label when applicable.
If your return is accepted, we’ll provide the return shipping instructions and any applicable return shipping label. Items sent back without first requesting and receiving return authorization may not be accepted.
